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Product FAQ's

  • 1. What is the main difference between a starter (Stage 1) and follow-on (Stage 2) formula?

    A starter infant formula is suitable from birth and, for non-breastfed infants, can be a sole source of nutrition.

    A follow-on formula is to be used from 6 month­­s of age, around which time complementary foods start being introduced into the diet. These formulas are nutritionally adapted to the needs of the growing and older infant.

  • 2. Is it possible to get a sample of infant formula (Stage 1 and 2) for my baby?

    We are unable to provide samples directly as we abide by the MAIF (Marketing in Australia of Infant Formula) Agreement. Under this agreement, infant formula companies are not able to provide samples of infant formula to the general public.

    We suggest that you speak to your health care professional in regard to the suitability of infant formula for your baby.

  • 3. Can my baby stay on starter (stage 1) formula after 6 months, if it suits him/her better?

    Yes, there are no problems with a baby over 6 months continuing on starter formula if it suits them better.

  • 4. Can I give my baby more or less feeds or volume of formula than indicated on the tin?

    The feeding table on the back of our baby formula tins should be used as a guide. However, appetites vary among babies, and each baby’s nutritional needs change from one day and/or month to the next. Learning to read your baby’s hunger cues will help you know when and how much formula to feed your baby. If you are unsure about your baby’s feeding requirements, check with your healthcare professional.

  • 5. Is it normal for my baby to not react well when first introducing formula or switching between formulas?

    A baby’s tummy can be very sensitive to changes in their environment and diet. A reaction may indicate that your baby is not tolerating the sudden changes in his/her diet well. When introducing a change in feeding, you can help your baby adapt by doing so gradually. If your baby is already on a formula, alternating between the old and new formulas may help with this transition. This will give your baby’s digestive system time to process and gradually get used to the new formulation. Similar to the way you would introduce solid foods, i.e. in small quantities over a period of time, we would recommend doing the same with the formula.

    While it’s quite common for a baby to react to any change in diet, there are a number of other reasons a baby may display reactions. Not all are necessarily related to feeding. This is why we advise parents that it is important to see a healthcare professional to discuss any unusual reactions they see in their baby.

  • 6. I am using the NAN Supreme formula for my baby and his/her stools are dark green and very smelly, is there something wrong?

    A baby’s stool can be affected by a number of factors including the transitioning between different feeding options (example: breast milk to formula or between formulas).They may range from soft and unformed, yellowish mustard for breastfed babies to green or bulkier, brown stools for formula fed babies.

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